Policies

We want your time at the Iron Gate Inn to be as enjoyable and memorable as possible. To assure our guests face no surprises when they arrive, we ask that you read through our policies below for information regarding rates, cancellations, check-in/out times, and more.

For the comfort and safety of all our guests, we have implemented the following policies.

General Policies:
1 Night Stay: We do offer 1 night stays (except for a few large festival weekends). We may also be able to accommodate last minute reservations by calling the Inn.

Check-In/Check-Out Time: Check-In is between 3:00pm-6:00pm EST. Arrivals outside of these hours require advance arrangements. Unfortunately, we are unable to accommodate early drop-off of bags. Check-Out is by 11:00 am.

Rates Based on Double Occupancy: The Inn is not suitable for additional guests with the exception of the Secret Garden Suite. An additional $35 per person per night fee applies.

Discounts: Discounts are available for booking 2 or more nights. Group or further extended stay discounts may be available by calling or emailing the Innkeepers.

Breakfast: Included with room rate for two persons. Provided at 9:00 am. Traditional full gourmet candlelight breakfast served Friday - Monday mornings and a simpler American style breakfast served Tuesday - Thursday mornings. Please indicate any dietary allergies with reservation and at the time of check-in.

Extra Breakfasts: Family and friends of guests may join in breakfast for an additional fee of $20 per person, assuming the availability of space. Advanced notification is required 2 days prior to arrival (3 pm).

Children: The Inn is suitable only for children over 10 years old and children must stay in the same room as a parent. The Secret Garden Suite offers up to 4 person occupancy, while all other rooms hold 2 people.

Pets: The Inn is not suitable for pets.

Smoking & Vaping: For the safety and comfort of all guests, smoking or vaping is not permitted inside the home or on porches. A minimum $250 fee will be charged as a result of a Guest smoking or vaping inside. Smoking or vaping is permitted in the gardens when other guests are not present.

Illegal Drug Use: For the safety and comfort of all guests, illegal drug use is not permitted inside the home or on porches. Eviction may result.

Candles: For the safety and comfort of all guests, flame burning candles are not permitted inside the home. A minimum $250 fee will be charged as a result of a Guest using them. Alternatively, non-flame electric candles are acceptable.

Accepted Payment Methods: Debit Cards, Credit Cards (Discover, MasterCard, Visa, American Express), and Gift Certificates.

Gift Certificates: Can be ordered online in various denominations and make a wonderful gift. Expiration date is one year from date of purchase.

Deposit Required: Small inns are greatly affected by cancellations. Therefore, we have established a fair payment policy: 25% of total rental is due by credit card when your reservation is made and the balance will be charged 2 days prior to check-in. Early departures are responsible to pay the entire amount of your rental agreement. All payments are guaranteed by a valid Credit Card.

Rates & Taxes: Rates are subject to a 7% Sales Tax and 5% Innkeeper Tax. Prices may vary from other website quotes and from quotes involving holidays or festival weekends.

Cancellation Policy: Should you cancel outside of 14 days prior to arrival, your deposit will be refunded, less a $25 per room per night Administration Rebooking Fee. Should you cancel 3 - 14 days prior to 3pm on your arrival date, your entire deposit will be forfeited. Should you cancel 48 hours or less prior to 3pm on your arrival date, there will be no room deposit refund and your card on file will be charged for your entire room/s booking amount. The use of Worry Free Booking protection can be used for 100% reinbursement of fees for last minute illnesses or health conditions such as Covid-19 Infection, Pre-Existing Medical Condition, Accident or Injury, or Immediate Relative Sickness or Death.

Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the Guest and will be charged to the credit card provided at the time of making the reservation.

Management reserves the right to refuse service to anyone. The property is privately owned and operated. Should there be any disorderly conduct, disrespect to owners and other guests, intentional damage, or non-compliance with our Inn’s policies, you may be asked to leave at any time, without any refund.

Waiver of Liability: Owners will not be held liable for accidents or injury to Guests or loss of money, jewelry, or valuables of any kind.

COVID-19/Coronavirus Waiver, Assumption of Risk, Indemnity, and Release Agreement and Acknowledgement: By accepting, you acknowledge that an inherent risk of exposure to the novel coronavirus, COVID-19, exists in any public place where people are present and is an extremely contagious disease. By visiting our property, you and any guests agree to voluntarily assume all risks associated with the exposure to COVID-19. Those risks include personal injury, illness permanent disability, and/or death. You understand that it is your responsibility to know and understand your own underlying health conditions and risk factors and take appropriate measures to protect yourself from exposure to COVID-19. You agree to abide by the preventative measures put into place by Iron Gate Inn, and governmental agencies, to reduce the spread of COVID-19, and further understand that Iron Gate Inn cannot guarantee that you will not become infected by your visit.

Your adherence to these requests is greatly appreciated. Please let us know if you have any questions.

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